Seeking the management system of a jewelry jewelry store

Jewelry store management manual
The internal management system of franchise stores
Puct standard
. Working (entering the store)
. The person is punished in accordance with the prescribed.
2. attendance registration
1) Change the uniform;
) Registration time on the attendance book;
) People and reporters.
. Regulations on the brought to the store in private items
1) Private items, private wraps and other items should be kept in the dressing box. It must not be stored at the counter and dressing box as other valuable products. Personal items, such as cameras, electronic computers, typos, etc., can be brought into the shop after being recognized by the manager on duty. When you leave, you must be approved by the manager.
. Instrument
1. Basic regulations
1) Wearing uniforms, do n’t have good chest cards;
) The clothing is neat and positive;
3) Frequent bands Smile, politely treat guests;
4) Check each other to improve together.
2. Specific regulations
1. Male salesperson's hair needs to be trimmed and cleaned. It is standard for not covering the ears.
. The hair of female salespersons should be decent. You can apply colorless nail polish, and you need to make makeup and decent makeup.
3. You must not wear colored glasses during work.
4. In principle, no color hair other than black.
5. When working, you should put the workflow according to the regulations, and wear the brach on the left chest.
6. The equipment must be kept clean, tidy, ironed and flat, the clothes buckle is completely buckled, and you cannot hold your sleeves.
7. Wearing shoes is generous and decent, keep the upper smooth, and it is strictly forbidden to go to work in slippers.
8. Civilization, confident and generous, not humble, showing a certain degree of style and cultural literacy. Stand straight, sit upright, be concise, see natural, listen to focus, and be stable.
9. To avoid digging ears, yawning, nails and other indecent actions in front of customers, treat people with sincerity, enthusiasm, kindness, and patience.
10. Receive customers, colleagues, or customers, with a smile, talks about calling, clear mouth, sweet voice, and kind attitude.
11. When pouring the water for customers, the water should not be over, and the cup below 2/1 is handed over to the customer. You can also gently put it on the counter at the customer and remind the customer. It is strictly forbidden to hand in the cup and water.
12. When talking to customers, you should face each other and listen carefully. The expression should be kind and natural. If something needs to be dealt with during the conversation, he should be politely signaling the other party and apologizing.
13. When a classmate is required to talk to the mandarin, when talking with colleagues in the counter, and handover of the goods, it is strictly forbidden to call the nickname and nickname.
. The provisions of the preparation for opening the door
1. Preparation of preparations before business
) Clean hygiene: Clean the ground, neat goods, and clean counter. ;
) Check the product: prepare for all, go to full products, the goods in the counter are full, and the counters are in the library, two are relatively positive;
) Certificate consistent;
4) Credit accounts: verifying the goods in the cabinet are consistent with accounts;
) The sales of bills, packaging products and sales are uniform;
) Correct platform scales and instruments Sensitivity and accuracy;
7) Sort the meter instrument and check the dress.
2. Determine today's goals
) Think about what today's sales goals are, and the methods and measures to be completed;
) What are the products introduced today? Whether you have mastered the performance and characteristics of the product;
3) What I do n’t know yesterday, there are questions about questions, ask others as soon as possible to find answers and solutions.
3. Use of telephone and BP machines during working hours
1) Forbidden private telephone;
) Forbidden use of private phones and BP machines;
) To make a phone call, it needs to be approved by the manager on duty.
. The requirements of the job
1 1. Staying from get off work time, prohibiting drinking before work, leaving the counter with something, to clarify to colleagues.
. Stringing, chatting, and doing private affairs for work hours.
. The restaurant is prohibited from eating snacks, makeup, smoking, and no loud noise and running.
. Standing service should be standardized, dignified, smiling service; Record the customer's requirements and suggestions.
5. Service procedure specifications during business
1. Welcome to customers: When receiving customers approaching, take the initiative to say hello and say the first sentence. To "take one question two and greet three", no one can come first.
2. Introduction of products: proactive, enthusiastic, patiently introduce the quality, level, price and use maintenance of the goods to customers. The contact information and addresses of the customer will get in touch with the customer in time after the delivery.
3. Display products: Determine the display methods and methods according to the quality of the product, the level of level, to watch, magnify the mirror, light irradiation, etc., which must be convenient for customers to choose Essence
4. Packaging products: Before the product packaging, the goods and certificates and gifts should be packed together in front of the customer.
5. Submit the product: When the customer pays the payment, the salesperson must hand the goods to the customer with both hands, polite, put it lightly, and generous.
6. Farewell to customers: When customers carry the purchased goods from the cabinet, they must send customers enthusiastically and politely according to standardized service terms.
7. Auxiliary work when you are not busy in business: supplement, organize products, make accounts in time, clean the counter, and make preparations for receiving the next customer in advance.
. The provisions of the preparation for closing the door
1. When the business is over, there are customers who choose the goods, and all products must be displayed at normal business.
. When the business is over, if there are customers, the business time should be delayed, the customer will be received normally, the warm reception is enthusiastic, not urging customers, and not complaining about customers.
. 15 minutes before the end of the business, all the salespersons of the class should count the goods and determine the accuracy. When the owner of the class signs, the goods will be recovered from the safe.
. When the team leader and the manager on duty do the day of sales, the accounts are determined to match the product.
5. Clean the hygiene of business places to achieve the ground clean and free of stain.
6. Evening class: After all preparations before the store are done well, the head of the class cabinet and the duty manager organized the salesperson to summarize the sales of the day to determine the work arrangement of tomorrow.
7. Demolition: When leaving the store, when the team leader and duty manager should cut off the power in time, the duty manager should cut off the power in time, lock the safe, and check whether there are other unsafe places.
8. After all the above work is done, all personnel in the class can leave the store one after another.
7. Out off work (leave store)
1. The dressing should be replaced with your clothes in the locker room, and the uniform is placed in the dressing box.
2. Registration for attendance from the store.
8. Regulations on hospitality
1. The service language should be gentle, natural, and simple, accurate, polite, flexible:
. Commonly used polite words: Welcome, please, you, sorry, sorry, sorry, sorry It's okay, thank you, thank you for coming.
2. Commonly used respect: Children, lady, lady, lady, gentleman
3. Commonly used asks: Hello, good morning, goodbye, thank you, please take care of you again.
. Language standards for service
a) When welcome customers, they take the initiative to say hello. You should say, "Hello! What do you see?" "What do you need to order?" "". When the customer's dissatisfaction is caused by not hearing the customer call, he must take the initiative to apologize and say, "I'm sorry, let you wait for a long time."
b) The product asked by the customer temporarily inquiring with the current response: "I'm sorry, now it is temporarily out of stock." When customers ask when they can come to the goods, they should answer: "Please take a look, or call to ask", and send a business card. For customers who are urgently needed, you should say, "Please leave the phone to notify you in time when you come to the goods." Don't simply say, "No."
c) When customers want to look at a certain product, the salesperson is not allowed to quote first and then deliver the goods, unless the customer asked the price first. After the salesperson handed the goods to the customer, he should introduce the characteristics and origin of the product appropriately, and said, "Please choose at will." When the customer is selected, you should not buy it, you should say, "You are welcome, I hope you come again next time."
d) When submitting the product to the customer after the transaction, you should say, "Please take it well" and carefully check the items to the customer.
E) When sending off customers, you should say, "Do you still need anything else?" Or, "You go well, goodbye." When the customer expressed his gratitude, he should say, "You are not polite, welcome to come again."
f) When the customer needs to refund the product, it must be warmly received, not pushing, not difficult, and dealing with goods that do not meet the principles of refund and change. Return period ". In other words, "Sorry, the damage of your jewelry is not the scope of us, please forgive me." If the customer insists on returning the goods, you should say, "Please allow me to ask for leaders, you wait." If the customer is dissatisfied with the answer, he should be polite and ask the customer to go to the relevant departments to negotiate. The goods that meet the principle of return should be retreated immediately, and said, "Sorry, let you run one more."
g) When discouraging customers, they must be kind and patient. For example, when you persuade customers not to smoke, you should say, "Sorry, you can't smoke in the store."
3. During the sales process, uncivilized, impolite languages ​​such as negation, questioning, ridicule, and other uncontrollable language shall be used to achieve "five non -speaking"
) Do not talk about hurting customer self -esteem and personality.
2) Do not talk about complaints and blame customers.
3) Do not talk about ridiculing the words of dying customers.
4) Do not talk nonsense.
5) Do not talk about ironic customers and intensify contradictions.
. When receiving customers, they do not count about
1) When customers buy goods, they are not well called.
2) When customers buy goods, they are indecent.
3) When the salesperson took the initiative to say hello, the customer ignored it.
4) When encountering customer sexual irritability, the language is not compared when the language is inappropriate.
5) Customers do not care when they are polite.
5. Service taboos
"Don't ask if you don't buy it", "Don't know", "I don't understand (will)", "I won't watch it?", "Is it bought?" , Waiting for the meeting, "What are you urgent?", "Come again tomorrow", "small", "love to buy or not,", "Where do you want to go?"
6. Other counters stipulate
1. When you are necessary to speak with other salespersons who are receiving customers, the salesperson should be carried out after the customer reception is completed. If there is a critical situation, the reception gap should be used to greet the customer first, and then briefly describe the reason.
. When greeting with other salespersons during the reception, you should wait for the customer to answer. If there is a critical situation, there are other salespersons nearby and say hello to customers. If there is no salesperson nearby, you must wait for the reception to be completed.
. If you are not talking about private affairs in the store, if there is any critical situation to explain the reason to the manager on duty, you can meet at the counter after obtaining consent.
7. When answering the phone
) When calling, you should clarify the main points of the phone first. When the other party responds, first report to the business outlet phone and your own name. Fuzhu Treasure, a certain shop ".
2) When the phone rings, you should quickly pick up the phone within three sounds to respond, first report the name of the business outlet and your own name, record and check the key content, and ask the other party if you leave a message.
3) Develop preparation paper and pen to record the habit of call at any time.
4) Wait for the other party to hang up first.
The provisions of the transfer of the handover
The regulations for the handover of the salesperson are:
. Work transfer
The regular class meetings and arranging arrangements for uniform arrangements. When working on work transfer and work layout, the salesperson must be attentive and meticulous. To achieve
"one accurate" is required to conduct handover shifts on time.
"Erming" requires that the salesperson must be clear and responsible.
"Sanqing" is required to be clear money and clear the task when the work is transferred.
Note: For as far as the above, if you lose a little, you will be endless.
specific measures
1) Implementing two -line rotation system.
2) The implementation of the cabinet team leader is responsible for the system. If the account is consistent, if there is an error, the written report of the cabinet team leader will be written to inform the company to resolve it. But it does not affect normal sales.
3) The responsibility is clear when the transfer is clear, and the business personnel need to be responsible for dividing the transfer one by one.
4) Transfer content: counter accounting, physical account, cash account, counter key, etc.
. Replacement of tooling
Before officially serving, the salesperson must replace the clothing in accordance with the regulations instead of working in the post in the post.
It replacement of work clothes must be carried out in front of the class and cannot be changed in public in the job. In addition, it should be noted that the replacement of the workers must be completely in place.
. The inspection and replenishment
1. Check whether the products they are responsible for their sales are missing in the specific quantity.
. Check whether there is a problem in quality in terms of quality.
3. When inspection, it is found that the product is short of shortness. You should report to the manager on duty in time and immediately find out the reason.
. When inspection, you find that there are physical problems in the product, you should report to the manager on duty in time, and immediately find out the reason.
5. For errors that have not been identified for the time being, they should be registered with the situation and the person in charge.
. Check the price signing
1. Check whether the price of the goods corresponds to the same one -to -one correspondence, whether there is an wrong price sign, and there is a lack of price tips to prevent the emergence of "dislocation".
2. Check whether the certificates and materials of the goods are complete.
3. During the inspection, it is found that there are errors and lack of situations to report to the manager on duty, and the reason is immediately found.
4. For errors that have not been identified for the time being, they should be registered with the situation and the person in charge.
5. Prepare the necessities
The salesperson must also prepare some indispensable work supplies in the work before the class, and place it in a fixed place. It is necessary to check or supplement before the class.
1. Prepare the device
The cash register, electronic calculator, ballpoint pen, re -writing paper, invoicing, etc.
2. Prepare testing utensils
Jewelry tester
3. Prepare publicity materials
Plocked manuals, counter tips, POP, posters, etc.
The jewelry box, handbag, sales card
5. Ready to find change models
6. Sort the countertop
Meet sales requirements. The placement of the office appliances used in place must not affect the overall beauty of the counter.
On health regulations
keeping the store cleaning is one of the clerks. The work steps responsible for health are as follows:
Working step 1: Preparation
Specific operation:
1) Trash can
2) buckets, rags, chicken hair, roll paper, glass cleaner.
Requirements: The work prepared in advance should be clean.
Working step 2: Pour garbage
Specific operation:
) Concentrate the garbage in the store to pour the garbage by one person;
) 15 minutes.
Requirements: Pour the garbage to the designated place.
Working step 3: Put the counter, shelves, doors and windows
Specific operation:
) Put half a bucket of water;
) Witting the rag, wipe the shelves, the counter, , Door and window, wipe at the first time, and wipe the rag for the second time.
Requirements: Wash the rags frequently to keep the rag clean.
Working step 4: Put the glass, mirror
) Pour the glass cleaner on the rag and wipe the glass mirror back and forth;
) Wipe the wet rag, and then use it for rags or paper rubbing.
Requirements: glass and mirrors are wiped with glass cleaner until light.
Working step 5: Clean the product
The dust in the cabinet regularly.
Requirements:
) The goods should be put lightly
b) Place the goods in time after cleaning
counter discipline
The salesperson is now required to abide by the following counter rules:
. Before the salesperson enters the counter, he should wear work clothes and wear brands.
2. It is not late to go to work, no early retreat, no leave for no reason, no special circumstances can not be adjusted casually. It is necessary to adjust the work in charge of work and rest. After the approval of the supervisor above, it can take effect. It is not good at leaving the job. When you need to leave, you can leave the post when you leave.
3. Be enthusiasts, serve politely, take the initiative to introduce products, do a good job of fullness, often smile, and answer questions. When there is no customer, organize the goods to make it neat and beautiful.
. Criticism or suggestions made by customers must be accepted with an open mind and do not hit or quarrel with the customer.
5. Standing posture should be correct, not allowed to chat, laugh, and make trouble at the counter.
6. It is not allowed to meet and do private affairs in the counter. When the shift time is not allowed to purchase the products you operate.
7. Not allowed to smoke, eat, read books, read newspapers, go to bed, and sit idle at the counter or warehouse.
8. Consciously do the environmental hygiene and commodity hygiene in the store and outside the store.
9. The private schoolbags, bags, wallets are brought into the counter and warehouse.
10. For public property and goods. Do not use it randomly, use it, and try to wear the inner jewelry of the store.
11. When the handover class is handed down: clear transfer, the payment is consistent, and the signature is responsible.
12. It is not allowed to change clothes in advance and close the store early to stop selling.
13. Before get off work, cut off all the power supply, lock the safe and doors and windows, and do a good job of fire prevention and theft.
The goods for goods insurance
1.
. The storage goods should be implemented to implement the "advanced first -first -out" regulations.
3. To save warehouse capacity, reasonably make the warehouse, and no goods must be placed chaos.
. The warehouse goods must be set with a fixed cargo position and numbered it. Each cargo position sets up the "entry, exits, deposit cards" in and out of the warehouse. And the number of inventory is available for counterparts with the product account.
5. The warehouse goods must be "three pairs of mouth" that is, that is, the inventory goods are consistent with the number of goods cards, and the amount of goods card is consistent with the balance of the product account. , Sales, adjust, and save monthly reports.
6. The warehouse managers should be tested frequently for the custody goods and materials. For products with long stagnation time, they must actively urge the sale of the goods to sell or reflect the change to the headquarters. rn　　资料管理规定rn　　为便于管理和及时与总部沟通，为结合本地区情况制作营销计划做准备，还需对以下资料进行存档：rn　　一、 内部资料r n 1. Relevant information in the store
1) Recent sales information
2) The main product changes in the local market for 1-2 years.
3) Sales of main products, sales revenue and sales expenses.
2. Data of the sales plan
) The sales plan and deployment information of this year
) Monthly sales plan and deployment information
) Sales plan information for its theme activities
3. Product information
) New product introduction information
2) The product directory information of our shop
. Key customer information
) Customers who have purchased the products of our shop
2) Customers who have the potential to buy our goods
The content includes: name, age, occupation, preference, contact number, etc.
5. Other relevant information
) n) The training of clerks, education materials
3) In -store management information
. External information
1. Market survey data
) n) Investigation of the main products of this region in this region
3) The main consumer layer survey of this product
2. Methods and methods of competitors n 1) Methods and methods of competitors
2) The pricing situation of competitors
3) The main products sold by competitors
4) The overall sales of competitors
The personnel management

Duty description:
Manager: fully responsible for store sales, personnel and financial management.
The store manager (cabinet leader): On -site guidance, diagnosis and processing of employee problems, commodity management, organizational class meeting, handling customer complaints, management reporting analysis, information management, etc.
Couns: Responsible for customer reception, commodity sales, counter account registration, sorting and placing counter products, cleaning stores, etc.
The cashier: responsible for collecting cash, registering accounts, bill management, etc.
Maids: Responsible for the management of warehouse goods, including receiving goods, replenishment, registering accounting, cleaning, etc.
A security personnel: Responsible for the daily on -site security work and regular safety inspections of store facilities.
The staff recruitment
1. Basic quality requirements
1) Age requirements: under 35 years of age;
) Education requirements: graduated from junior high school.
3) Experience requirements: Have a certain retail sales experience.
4) Other requirements: good temperament, good appearance, honest and reliable, no bad records, and standard Mandarin. Has strong language expression ability, certain interpersonal ability, certain body perception ability, and keen observation ability.
2. Occupational quality requirements
Career function work content skills Requirements
. Reception (1) Reception preparation 1. Be prepared for business environment 2. Be prepared for business utensils. 3 . Be able to prepare for personal appearance instruments 1. Preparation of environmental beauty 2. Precautions for the preparation of business utensils 3. Instrument, instrument, and manner common sense 4. Language application basic common sense 5. counter service common sense
(2) reception etiquette 1. Be able to use commercial service terms correctly 2. Being able to take the initiative and enthusiastically receive customers
Sales (1) Commodity introduction and consultation 1. Be able to correctly apply the name of jewelery and jade varieties 2. Be able to correctly introduce the main physical physics of common jewelry and jade correctly Chemical properties 3. Be able to properly introduce jewelry varieties style 4. Be able to correctly explain the gem identification certificate inlaid diamond grading certificate 1. Jewelry and jade definition, classification, variety, name knowledge 2. The physical and chemical nature of jewelry and jade Category, variety knowledge 4. Appraisal certificate knowledge
(2) Commodity display 1. Can show jewelry with conventional instruments 2. Can correctly display jewelry with different styles 3. Can be displayed with props, wearing, and customer wearing display.珠宝首饰1. 常规鉴定仪器应用知识2. 不同款式首饰展示要求及注意事项3. 道具展示及人员佩戴展示的注意事项rn　　（三）商品推荐能够根据顾客性别、年龄、脸型、手型Wait for the basic knowledge of the corresponding jewelry jewelry jewelry to wear in the body characteristics
(4) Communication and transactions 1. Be able to introduce jewelry culture, connotation, stimulate customers to buy the desire to buy in time. Opportunity 1. Jewelry jewelry Humanities 2. Tips for timely transactions
(5) Commodity delivery 1. Be skilled to complete gift packaging 2. Be able to accurately fill in and identify sales credentials, invoices 3. Can correctly identify currency, credit card 4 . Be able to correctly identify checks and other bills 1. Packaging knowledge 2. Bill knowledge 3. Currency, credit card knowledge 4. Check knowledge and use precautions

Requires the establishment of a customer file and conduct corresponding services according to the customer's requirements. 2. Active understanding of product information information and feedback to relevant departments 1. Jewelry maintenance and cleaning knowledge 2. Enterprise quality warranty regulations and claims procedures
(2) Maintenance With quality warranty 1. Can guide customers cleaning and maintenance jewelry 2. Can accept customer warranty requirements according to relevant regulations 1. Commodity number knowledge 2. Jewelry jewelry counter fire prevention, anti -theft and other knowledge
four guarantees Tube and delivery (1) Storage 1. Can identify and correctly perform jewelry product numbers 2. Cardiasis that can correctly perform counter samples 1. Commodity number knowledge 2. Jewelry jewelry counter fire prevention, anti -theft and other knowledge
(2) Delivery 1. Can accurately follow the quantity and quality acceptance of the order accurately. 2. Can correctly record the counter letile at the counter 3. The procedures for completing the handover of the handover 1. The counter acceptance knowledge 2. The counter accounting 3. n Five Business Activities Product Exhibition can reasonably place jewelry jewelry in accordance with the requirements, and the counter display knowledge at the counter jewelry and jewelry at the counter
before employment health checkup
According to the results of the hospital's inspection, it is determined whether the employment is hired.
Personal data archive
The archive content includes: ID card (copy), academic certificate (copy), occupational level certificate (photocopy), family detailed address, main contact information (telephone).
salary and bonus (recommendation)
basic salary commission bonus welfare
assessment content
) attendance situation
) Work attitude
3) Work Skills
4) Sales
5) Customer satisfaction
working hours (recommendation)
) The two -round rotation system is implemented, and the transfer time is set at noon daily.
) Time arrangement
working time work content
7:40 ---- 8:00 Clean hygiene
8:00 ---- 00
9:00 Start Business
9:00 ---- 2:00 Class A time
2:00 B Class B to the job
: 00 ---- 2 : 30 A, B handover time
2:30 ---- 8:30 Class A time
8:30 ---- 9:00 receipt accounts
Note : The next day class B duty morning class, class A duty night.
dinner time
1) Lunch period 11: 00-12: 30
dinner period 19: 00-20: 30
) 1-2 people, the store needs sufficient business personnel to maintain normal business.
If offs of holidays
1) Class staff can rest for one day according to business conditions every week, avoiding Saturdays and Sunday and holidays.
) Spring Festival: 3 days, 3 days of National Day, May 1 3 days, one day in the festival, and the remaining days are adjusted after the holiday.
3) Application on the day of the disease leave must be submitted.
4) Application should be filed 3 days in advance for a vacation.
The third part of the financial management system
1. Establish and improve the internal financial management system, do a good job of financial management, truthfully reflect the financial situation, pay the calculation of public taxes in accordance with the law, and accept the supervision and inspection of the headquarters. Perform financial accusations, do a good job of various financial revenue and expenditure predictions, plans, control, accounting and assessment, and strive to improve economic benefits.
2. During the operation, it must be invested and operated according to the cooperation period agreed in the franchise contract. Except for the transfer in accordance with the law, it is not allowed to end the operation in any way.
3. Financial personnel (accounting, cashier) need to obtain relevant qualification certificates recognized by the state, and abide by the relevant provisions of the "Accounting Law of the People's Republic of China" and relevant laws.
. The accounting department should set up general accounts. Inventory accounts, sales accounts, sales details and daily income and expenditure details. Every business should be filled in truthfully and kept properly.
5. Financial personnel shall write corporate financial statements (daily reports, monthly reports, quarterly reports, annual reports) in accordance with the actual financial situation within the prescribed time, and accept the supervision and supervision of the headquarters.
6. The cashier should set up financial accounts, cash accounts, and sales details to make the Japanese and clear accounts. Every business that has occurred truthfully is consistent with the accounts and balanced income and expenditure.
The fourth part of the security measures
S safety facilities in the store
1. Monitoring system: The 24 -hour closed -circuit TV monitoring system should be installed in the store. The probe is located around the store. There is nothing. The staff can install the alarm button at the staff to prepare.
2. Security equipment equipment: equipped with appropriate security equipment to prepare emergency use, such as electric alarm sticks, tear gas and other safety prevention equipment.
3. Security personnel: Each shop must be configured at least four security guards for 24 hours of uninterrupted inspection safety work.
4. Alarm: Each shopkeeper is both a commodity salesperson and a voluntary safety personnel. In addition to the goods in charge of the goods, each customer who comes to the store should comprehensively analyze. If there is an emergency, press the alarm system immediately and deal with it immediately.
5. Fire: Jewelry store lighting requirements are extremely high, and fire protection work is crucial. Store products are very expensive. In the event of a fire, the delicate jewelry of jewelry is very easy to be damaged, and economic losses will be extremely heavy. Therefore, fire protection must be prepared. Each store is equipped with an electrician and firefighter (security can be done), which is equipped with necessary fire protection equipment, such as dry powder fire extinguishers, emergency water, water pipes, and other emergency fire items.
6. Configuration of anti -toxic mask: Anti -toxic mask is a protective appliance equipped with each employee when it is suffering from fire and other unsafe factors.
7. Safety export: Safety export warning signs and evacuation when emergency dangerous situation occurs.
The financial and jewelry storage box
1. Equipped with a portable emergency storage box: When the shop encounters emergency situations, valuable property needs to be transferred. Essence
2. Equipped with small bags used during procurement: It is a practical luggage used by the store manager or financial personnel when handling financial transfer, which requires dark, anti -squeezing and anti -theft.
3. Equipped with large -scale safe in the store: that is, the in -store vault, the gold shop in the store is a place where the stores in the store are stored in the store. It is required to be hidden safety. Generally, it is used in concealed decoration. In safe, it is generally appropriate to set the size in the local area.
This and shop counter processing at the door key
1. The key of the vault is kept by a special person, which can be handed over by the two and responsibilities.
2. The counter key is managed by the salesperson and responsible.
3. The keys of the store are generally managed by the security guards and responsible. However, the manager in the store should prepare the key to prepare for the position in a safe and proper place to prepare for emergency use.
It gold shops can also sign a commodity safety custody contract with the bank, and the safety security can be saved about the safety of the warehouse before. Newcomer Yafu Jewelry

Pay content for time limit to check for freenAnswer Hello, there are mainly the following management system. : First, work (enter the store) 1. No late, not early, not good at departure, offenders punish them according to regulations. 2. attendance records 1) change the uniform; 2) record time on the attendance book; 3) It is strictly forbidden to record on behalf of the person. 3. Regulations on bringing private items into the store 1) Private items, private packages and other items should be kept in the locker box. It is strictly forbidden to bring them to the store; If there is a loss of stores, it is not responsible; 3) the same items that are the same as the counter must be brought into the store; 4) If the items used in the work are personal items, such as cameras, electronic computers, typos, etc. Enter the store. When leaving, he must be approved by the leaders on duty.nSecond, instrumental appearance 1. Most regulations 1) Dress uniform, don't have good chest cards; 2) Clothing of clothing and positive instruments; 3) often smile and politely treat guests; 4) Check each other and improve all the way. 2. Specific regulations 1) Male salesperson's hair needs to be trimmed and cleaned. It is standard for not covering the ears. 2) Women's salesperson's hair should be decent, you can apply colorless nail polish, and make makeup decent to make it clean and spiritual. 3) Do not wear colored glasses during work. 4) In principle, no color hair other than black. 5) When working, we should put the workflow according to the regulations, and wear the brach on the left chest. 6) The tooling must be kept clean, tidy, ironed and flat, the clothes buckle is completely buckled, and you cannot hold your sleeves. 7) Wearing shoes is generous, keep the upper clean, and it is strictly forbidden to go to work in slippers. 8) Civilization, confident and generous, not arrogant or impatient, showing the inevitable style and cultural literacy. Stand straight, sit upright, be concise, see natural, listen to focus, and be stable. 9) Avoid uneasy movements such as digging ears, yawning, and nails in front of customers. Treating people must be sincere, enthusiastic, kind, and patient, and have a certain kind of kindness. 10) Receive customers, colleagues, or customers, with a smile, talking about calling, clear mouth, sweet voice, and kind attitude. 11) When pouring the water for customers, the water should not be over. Handle the cup with both hands below 2/1 to the customer. You can also gently put it on the counter at the customer and remind the customer. It is strictly forbidden to hand in the cup and water. 12) When talking to customers, you should face each other and listen carefully. The expression should be kind and natural. If something needs to be dealt with during the conversation, he should be politely signaling the other party and apologizing. 13) It is required to speak Mandarin as a classmate. When talking with colleagues in the counter and transferring goods in the counter, it is strictly forbidden to call the nickname and milk name.n3. Regulations for opening the door 1. Preparation before business 1. Clean hygiene: Clean the ground, neat goods, and clean counter. ; 2) Check the product: prepare all the products, the goods in the counter are full, and the counters have a counter, two relative; 3) check price signing: the product is consistent with the price tag and certificate; 4) verify the accounts : The verification of the goods in the counter is consistent with the accounts; 5) the sales documents, packaging products and sales are uniform; 6) Correct the sensitivity and accuracy of the platform scales and instruments; 7) organize the meter instrument and check the dress. 2. Affirmation of today's goal 1) Think about what today's sales goal is, and the way to complete; 2) What are the products introduced today? Is it already mastered the performance and characteristics of the product; 3) I do n’t know about it yesterday, there are questions about questions, and ask others early to find answers and solutions. 3. Use the use of telephone and walkie -talkies during working hours 1) Forbidden to make private calls; 2) prohibit the use of private telephones and walkie -talkies; 3) Sales workers need to call outside calls due to work, and they need to be approved by the leaders on duty.nFourth, on -the -job requirements 1. Observe get off work time, prohibit drinking before work, and leave the counter to clarify to colleagues. 2. It is forbidden to work, chat, and do private affairs at work hours. 3. The restaurant is prohibited from eating snacks, makeup, smoking, and no loud noise and running. 4. Standing services must be standardized, dignified, smiling services; 5. Carrying notebooks with you, record customers' requirements and suggestions. 5. Service procedures in business 1. Welcome to customers: When the customer is approaching, take the initiative to say hello and say the first sentence. To "take one question two and greet three", no one can come first. 2. Introduce the product: active, enthusiastic, patiently introduce the quality, level, price, and maintenance of the product to customers. Contact information, address, and contact with customers in time after the goods are available. 3. Display products: According to the quality of the product, the level of level is different to affirm the display methods and methods. It is to wear, magnify the mirror to watch, light irradiation, etc., which must be convenient for customers to choose, but also to fulfill the inner beauty of the product. 4. Packaging products: Before the product packaging, the goods, certificates and gifts should be packed all the way in front of the customer. 5. Submit the product: When the customer pays the payment, the salesperson must hand the goods to the customer with both hands, polite, put it lightly, and the behavior is elegant. 6. Farewell to customers: When customers carry the purchased goods from the cabinet, they must send customers enthusiastically and politely according to standardized service terms. 7. Auxiliary work when you are not busy in business: supplement, organize products, make timely accounts, clean the counter hygienic, and make preparations for receiving the next customer in advance.nI hope my answer can help you.n3 morenBleak

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